Accessibility Statement

Introduction

We are committed to making our website https://www.gornation.com/ accessible in accordance with the German Act on Strengthening Accessibility (BFSG) and its ordinance (BFSGV). Our goal is to enable all users, especially those with disabilities, to use the site easily and without restrictions.

This statement describes the current accessibility status of our website, the measures taken to remove barriers, and how to contact us or file a complaint.

Scope of this Statement

This accessibility statement applies to the website https://www.gornation.com/.

Service Description

On this website, we offer the following services: goods.

Additionally, this website includes a blog and a FAQ section with frequently asked questions and answers.

We also provide a careers page with current job listings and a returns portal for easy merchandise returns. Our site features a live chat widget for direct support contact and an option to sign up for our newsletter.

Conformance Status

Our website partially meets the requirements of the BFSG and BFSGV, the technical standards of the European standard EN 301 549, and the Web Content Accessibility Guidelines (WCAG) 2.2. Conformance level: AA.

Measures to Remove Barriers

• Clearly legible font sizes and strong color contrasts
• Navigation by mouse and keyboard
• Easy-to-read and understandable language
• Additional text prompts when required fields are left empty
• Responsive design options for various devices (smartphones, tablets, desktops, etc.)

Non-accessible Content

Despite our efforts, the following content is not fully accessible:

• PDF documents that do not meet all accessibility requirements
• Images without alternative text descriptions
• Videos that include subtitles but no audio descriptions

We continuously work to identify and remove existing barriers and strive to provide accessible alternatives or adapted versions as soon as possible.

Content Not Yet Accessible Due to Disproportionate Burden

Some barriers cannot be addressed in the short term due to disproportionate burden. These include:

• Complex interactive applications and specialized functions requiring significant financial and human resources to make fully accessible. This includes the ReturnZap returns portal, the Gorgias live chat widget, and the Shopify customer area, which are provided by third parties striving for accessibility but outside our direct control.
• Manual creation of alternative text for a large number of images and adding audio descriptions to videos, which is currently not feasible due to the high resource requirements.

Content Outside the Scope of the Accessibility Law

Some non-accessible content or distinct sections of this website fall outside the scope of the BFSG and BFSGV. These include:

The ReturnZap returns portal, the Gorgias live chat widget, and the Shopify customer area. Additionally, our blog at https://www.gornation.com/blogs/news is managed separately. These areas are maintained by their respective providers under different accessibility regulations.

Reporting Barriers, Feedback, and Contact Information

If you encounter barriers on our website or need assistance using it, please contact us. We welcome your feedback and will address reported barriers as quickly as possible within technical and economic constraints.

GORNATION GmbH
Hüfferstraße 22
48149 Münster
support@gornation.com

In addition to the above email address, you can use the general contact form on our contact page or the live chat widget to report accessibility issues.

If you are not satisfied with our response, you may contact the responsible market surveillance authority:

Market Surveillance Authority
MLBF (in establishment)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Phone: 0391 567-4530
MLBF@ms.sachsen-anhalt.de

Creation Process of This Statement

This statement was prepared through internal testing.

Accessibility Testing Methods

We use a combination of automated tests and manual reviews to assess website accessibility. Automated tools help identify basic accessibility issues such as structure, keyboard navigation, and color contrasts. Manual testing evaluates usability for people with disabilities. Feedback from users with different disabilities is incorporated when available. Testing is currently conducted internally by our team.

Statement Updates

This statement is created with the utmost care and is regularly reviewed and updated to meet current requirements and standards.

Last updated: 27.06.2025

Source: https://www.haendlerbund.de