You're having questions on our products, your order or business inquiries? Then these frequently asked questions to our support team will definitely help you finding your answers. Information for customers, athletes, gym owners, personal trainers, influencers, resellers or B2B for our calisthenics equipment and clothes | FAQs - GORNATION Calisthenics & Street Workout Equipment & Clothing

Orders, Shipping & Tracking

This depends on the country you want to receive the parcel in. The best way to check the shipping times and costs is by entering the checkout process. After filling your address, you can see the shipping details. You won't be charged at this point.

You can choose different payment options during checkout, e.g.:

Visa, American Express, Mastercard, Paypal, Maestro, Klarna, Apple Pay, Google Pay, Ideal, Amazon Pay, Bancontact

Please note that not all payment options are available in every country.

As soon as your order has been shipped, you receive a shipping confirmation email. In this email you find your tracking code. By clicking it you can check the status of your parcel and the estimated delivery date. Please give the courier up to 48 hours till the tracking link is updated.

Returns can be announced within 30 days after arrival of the package without giving reasons.

Feel free to hand in your request in our Return & Exchange Portal.

Upon receipt of your return you will be refunded the full amount of your order (purchase price including shipping costs from GORNATION to you). The customer has to cover the costs for shipping the return. If you have to return an item because it was delivered defective or faulty, we will check this in each individual case and refund the costs for the return.

The return shipment should be sent with tracking, so that you can prove that you have sent a package to us. In this case, GORNATION takes the risk of the return shipment, without tracking, the risk lies with the customer.

Already used, worn or washed items will not be accepted for exchange or return. The invoice amount will always be refunded to the same means of payment with which the order was made.

Products & Fit

The sizing varies among our products and styles. You can find a size guide for every GORNATION product on the product page next to the product title. Open the chart by clicking on "Size Chart".

If you want specific guidance for your size shoot us a email with your weight, height and favorite clothing style (loose/slim fit) to support@gornation.com. We're happy to help you.

If your product is not available at the moment it might be that it's taken off sale. Or we didn't foresee a rush for a specific product. If so it doesn't take more than 1-2 weeks till we are back in stock. Otherwise you can ask specifically by writing a mail to support@gornation.com.

To ensure you long lasting fun with your product make sure to check the washing and cleaning instructions.
You find the individual care guide of every product on its product page.

Don't forget to air dry your products and avoid the dryer, bleach and salt water at all costs.

Select the gift card you want to give away. After the purchase we directly send the electronic gift card to your email. You can then either forward the email to the lucky person or you print out the gift card. That way you have a physical gift for the recipient to open.

Brand

GORNATION stands for "GORilla NATION" because the gorilla represents a lot of positive attributes like social behavior, strength, aesthetics and a majestic appearance. We're going against the aggressive image of gorillas because it's simply not true. Gorillas are social animals who just get angry when somebody wants to hurt them or their beloved ones. Who wouldn't?

Long story short: GORNATION was founded officially in November 2015 by Philipp and Daniel with the idea to create a neutral brand for all calisthenics and street workout athletes, no matter if they do freestyle, weighted or sets and reps. No hate and everybody's invited. Daniel dropped out quite fast and Philipp was in front of the decision to quit, too or to keep going. He kept going. To connect people and bring them together we're producing clothing and equipment since the beginning of 2016. The special thing about GORNATION is that all employees are passioned about bodyweight sports and active athletes. This passion drives us every day. If you're interested in reading more you can check out this blog article about the beginning of GORNATION.

There are several principles that we follow to guarantee a healthy growth of the Gorilla Nation and to ensure us professional satisfaction.


1. We never accept an unhappy customer. We always find a solution to meet or exceed expectations.

2. We never drop a product that we would not buy or use ourselves during training.

3. We work every day to make calisthenics and street workout more known. We support events, athletes and projects all around the world.

Business Relations

If you're interested in becoming a sponsored athlete at GORNATION we have a blog article with all the information and requirements. You can find it here with the contact details.

You can earn commission on every sale and monetize your audience while offering them high quality products from a known brand in the scene. Just shoot a mail to aff@gornation.com to get more information.

If you're interested in selling GORNATION products shoot a mail to b2b@gornation.com. We can then discuss the possibilities you have as a merchant.

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